1. Seller and products
ProSePro.net is operated by Hexalogic LLC. This policy applies to digital template-and-guide packages purchased through the Stripe checkout linked from ProSePro.net. Packages may include limited clerical entry of customer-supplied answers into designated fields, but do not include legal advice, legal review, case analysis, filing, representation, or guaranteed results.
2. Delivery
After Stripe confirms payment and we receive a complete post-payment questionnaire, we will manually send the purchased digital package to the email address used at checkout within 14 calendar days. The order date is the date Stripe confirms payment. The customer is responsible for promptly completing the questionnaire and providing and monitoring a working email address, including spam and junk folders.
3. Cancellation before delivery
You may cancel the order for a full refund at any time before we send the digital files. Email info@prosepro.net promptly and include the email used at checkout and the Stripe receipt or payment reference. Do not include immigration documents, receipt numbers, criminal-history details, or other case facts.
4. After delivery
After successful delivery, refunds, returns, exchanges, and credits are not available for change of mind, mistaken purchase, dissatisfaction, inability to use the materials, failure to review the product description, or any result involving a court or government agency.
5. File or description problems
If the delivered files are inaccessible, corrupted, the wrong package, or materially different from the published product description, email us within 7 calendar days after delivery. Describe the technical or product problem without providing confidential case facts. We will first provide replacement or corrected files within a reasonable period. If we cannot provide the package described at purchase, we will issue a full refund.
6. Delayed or failed delivery
If we cannot deliver within 14 calendar days after both payment confirmation and receipt of a complete questionnaire, we will notify you and offer a revised delivery date. You may accept the revised date or cancel for a full refund. If we cannot fulfill the order, we will cancel it and issue a full refund.
7. Billing errors and mandatory rights
Duplicate or demonstrably unauthorized charges will be reviewed and corrected as required by applicable law and payment-network rules. Nothing in this policy excludes or limits any consumer right that cannot legally be waived.
8. Refund processing
Approved refunds are issued to the original payment method. We will initiate an approved refund promptly, but the time for it to appear depends on Stripe, the card network, and the customer’s financial institution.
9. Contact
Send policy questions or requests to info@prosepro.net or by mail to Hexalogic LLC, 30 N Gould St Ste R, Sheridan, WY 82801.