1. Privacy-first design

ProSePro.net is operated by Hexalogic LLC and is designed to limit collection to information needed for a purchased template package. The public “Browse information” questionnaire runs locally in your browser. The separate post-payment questionnaire is available only after Stripe payment verification and collects the information described below. Do not send immigration records, receipt numbers, victim information, criminal-history information, government identifiers, passwords, case facts, or confidential information through general email or website support chat.

2. Information we may receive

The pre-checkout form does not submit information to a ProSePro.net database. When you continue, your email is passed to Stripe to prefill hosted checkout. Stripe may provide us with your name, email, billing details, transaction identifiers, purchased product, amount, and payment status. ProSePro.net does not receive or store full payment-card numbers.

After verified payment, the secure questionnaire may collect your name, age, address, contact number, email, immigration-form receipt numbers and dates, first entry date, occupation, country of origin, criminal-history response and details, and—for the U Visa-related package—the category of criminal activity reported. We instruct you not to submit Social Security numbers, A-numbers, passwords, card details, or document uploads.

Before starting a new website support chat, we collect your name, email address, and phone number. With your consent, these details are sent to the private Telegram topic for your conversation so our team can identify you and follow up about your support request. These contact fields are not saved in our website database or browser storage. Telegram retains the delivered contact message under its own practices, and our team is instructed to delete the contact details when follow-up is complete. We also receive the messages you submit, a conversation reference, message times, and security information used to prevent abuse. Chat messages are relayed to the private Telegram support group and temporarily stored in Firestore so replies can return to the correct browser. The chat is limited to general, purchase, delivery, and technical support. Do not use it for legal questions or sensitive case information.

If you email us, we receive the address, message, and anything you choose to include. Hosting and security providers may process technical data such as IP address, browser type, timestamps, requested pages, authentication events, and security events.

3. How information is used

When you request a callback, we receive your email address, phone number, selected package topic, and the page from which you made the request. With your consent, these details are sent to our private Telegram support group so our team can respond by phone or email about our products. This is not consent to unrelated marketing. Callback contact details are not saved in our website database or browser storage; an anonymous rate-limit counter is temporarily stored to prevent abuse. Telegram stores the delivered message under its own privacy and retention practices, and our team is instructed to delete contact details after follow-up is complete. You may withdraw your callback request or request deletion by emailing info@prosepro.net.

• Respond to general website-access and technical-support messages.
• Verify payment and associate one secure questionnaire with one completed purchase.
• Perform limited clerical entry of customer-supplied answers into designated template fields and deliver the purchased package.
• Provide receipts or transaction support and address permitted cancellations, refunds, or disputes.
• Maintain security, prevent abuse, and diagnose errors.
• Comply with law and enforce our Terms.
• Send marketing only when permitted, with an unsubscribe option.

4. How information is shared

We do not sell questionnaire or support-chat information or share it for cross-context behavioral advertising. Limited information is processed by vendors used to operate the service: Netlify hosts and executes the website and secure server endpoints; Stripe hosts checkout and verifies payment; Google Firebase Authentication manages administrator sign-in; Google Cloud Firestore stores encrypted questionnaire records and temporary support-chat messages; and Telegram relays support-chat messages to authorized personnel. Telegram applies its own terms, privacy practices, security, and retention processes. Email and security providers may process information needed to deliver messages or protect the service. We may disclose information when reasonably required by law, to protect rights and safety, or in connection with a business transaction subject to lawful safeguards.

5. Lawyers and government agencies

Using ProSePro.net does not create attorney-client privilege or another lawyer-client protection. No U.S. attorney is involved in the service. We do not send questionnaire information to a lawyer or government agency unless you specifically request and authorize a clearly disclosed transmission, or disclosure is legally required.

6. Browser storage, cookies, and analytics

We store your English or Spanish language preference in an essential cookie for up to one year. The cookie contains only the language code, not contact details or questionnaire answers. You can change the language at any time or remove the preference by clearing this site's cookies.

When you accept the site’s legal notice, your browser stores the notice version and acceptance time on your device so the notice does not appear on every visit. This acknowledgment is not currently sent to our server. If you start support chat, your browser also stores an unguessable conversation credential so it can retrieve replies intended for that browser. Clearing browser storage removes local access to that conversation. The current site does not include advertising trackers or behavioral analytics. Essential hosting or security technologies may be used to operate the site. If analytics or advertising tools are introduced, this notice and any required consent interface should be updated before deployment.

7. Retention and security

Questionnaire answers are encrypted by the ProSePro.net server before being written to Firestore. The encryption key is stored separately from the database. Firestore access is not made directly available to customers, and questionnaire details are decrypted only after an approved administrator signs in and requests a record. Administrator views, status changes, and deletions are logged without copying questionnaire answers into the audit log.

Each questionnaire record receives an expiration time 14 days after submission and is eligible for automated deletion after that time. Website support-chat messages are eligible for automated deletion 48 hours after the latest activity and may be removed sooner when a conversation is closed. Automated deletion may take additional processing time, and deleting our Firestore copy does not control a provider’s independent backup or retention processes. We may delete questionnaire data sooner after the package is processed, and an administrator can permanently delete it from the dashboard. Minimal transaction, consent, security, rate-limit, and audit records may be retained longer when reasonably necessary for delivery, accounting, tax, fraud prevention, refunds, chargebacks, legal compliance, and disputes. Stripe, Telegram, and other providers apply their own retention practices. No website, storage system, or transmission is completely secure.

8. Your choices

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, or to object to certain processing. To make a request, email info@prosepro.net and include only your Stripe receipt reference. Do not resend questionnaire answers by email. We may need to verify your identity.

9. Children and international use

The service is intended for adults and is not directed to children under 13. If you access the service outside the United States, information may be processed in the United States, subject to applicable law.

10. Contact

Privacy questions or requests may be sent to info@prosepro.net or mailed to Hexalogic LLC, 30 N Gould St Ste R, Sheridan, WY 82801.